Hartley People are working in partnership with Virgin Media to recruit multiple Customer Service Representatives to join their growing team in their Limerick Contact Centre. These positions vary across multiple departments.
Please note that this is not a fully remote position
Do you have a passion for building connections and a knack for problem-solving?
Virgin Media, known for their BOLD, TOGETHER, and STRAIGHT UP values, is seeking passionate individuals to join their growing team of Customer Service Representatives (CSRs) at their Limerick Contact Centre.
Why Virgin Media?
- Thriving Workplace Culture: We foster a collaborative environment where individuals work together, embrace innovative solutions, and are empowered to go the extra mile.
- Focus on Quality: Building strong customer relationships and exceeding expectations are at the heart of everything we do.
What You’ll Do:
- Be a customer champion, proactively resolving issues and minimizing disruptions.
- Provide exceptional customer service in a fast-paced environment.
- Collaborate with your team to achieve weekly goals.
- Handle a variety of inquiries, including cancellations, sales, and house move requests.
The person:
- Someone who possess previous customer service experience and a genuine desire to help others.
- A strong communicator who thrives on building connections and getting to the root of the problem.
- Thrive in both team settings and independent work environments.
- Proficient in using IT systems.
The Details:
- Hours: Primarily 9am to 5:30pm, with one required Saturday per month (flexible schedule).
- Work Schedule: Monday to Friday.
- Salary: base salary of €25,000, with competitive bonus structures
- Training: comprehensive 12-week on-site training program for all successful candidates.
Health and Wellness
- Private Healthcare: Enjoy comprehensive healthcare coverage.
- Competitive Bonus: Earn a competitive bonus for your hard work.
- Wellness Resources: Access unlimited resources on LinkedIn Learning and Calm App for personal and professional growth.
Lifestyle Benefits
- Connectivity: Stay connected with discounted mobile SIM plans.
- Commuting: avail of Bike-to-Work scheme.
- Time Off: 23 days of annual leave, plus your birthday.
Ready to Join the Team?
For immediate consideration, send your CV directly to this job posting.
Hartley People is committed to upholding the highest ethical standards. We value your trust and guarantee your CV will not be shared without your prior consent.