Customer Service Agent

Flexiforce– a Hartley People company, are working in partnership with Virgin Media to recruit a Customer Service Agent to join their team in Limerick.

Why Virgin Media? Virgin Media has fostered a vibrant and welcoming atmosphere where productivity thrives. Central to their accomplishments is their unwavering belief in their mission. Their dynamic environment is ideal for those adaptable in their approach; where thinking beyond job boundaries is not only encouraged but celebrated. The entrepreneurial spirit that propelled them in the beginning still animates their culture today.

Key Responsibilities:

· Proactively engage with customers to resolve issues and minimize disruptions.

· Demonstrate excellent customer service in a fast-paced environment.

· Contribute to team performance through weekly meetings.

· Handle cancellation, sales and house move requests.

· Meet weekly targets and positively contribute to team dynamics.

Key Requirements:

· Previous experience in customer service position.

· Minimum 5MB Broadband to support hybrid working- essential.

· Strong problem solving skills and attention to detail.

· IT proficiency- essential.

Further Information:

· Hybrid working model after successful training period- one week in office and one week from home.

· Hours of work: rostered between 9am- 6.30pm.

· Work schedule: Monday -Friday, with one Saturday required per month.

· Base salary: €25,000.

· Training: fully onsite for 6 weeks for all successful candidates.

​If you’re seeking a fulfilling career where your talents are valued and your ideas are welcomed, please send your CV in response to this job posting, or email

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent.

Job Type: Full-time

Salary: €25,000.00 per year


  • Company events
  • On-site parking
  • Sick pay
  • Work from home


  • 8 hour shift
  • Monday to Friday
  • Weekend availability

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