Customer Service Agent

Flexiforce– a Hartley People company, are working in partnership with Virgin Media to recruit a Customer Service Agent to join their team in Limerick.

Why Virgin Media? Virgin Media has fostered a vibrant and welcoming atmosphere where productivity thrives. Central to their accomplishments is their unwavering belief in their mission. Their dynamic environment is ideal for those adaptable in their approach; where thinking beyond job boundaries is not only encouraged but celebrated. The entrepreneurial spirit that propelled them in the beginning still animates their culture today.

Key Responsibilities:

· Proactively engage with customers to resolve issues and minimize disruptions.

· Demonstrate excellent customer service in a fast-paced environment.

· Contribute to team performance through weekly meetings.

· Handle cancellation, sales and house move requests.

· Meet weekly targets and positively contribute to team dynamics.

Key Requirements:

· Previous experience in customer service position.

· Minimum 5MB Broadband to support hybrid working- essential.

· Strong problem solving skills and attention to detail.

· IT proficiency- essential.

Further Information:

· Hybrid working model after successful training period- one week in office and one week from home.

· Hours of work: rostered between 9am- 6.30pm.

· Work schedule: Monday -Friday, with one Saturday required per month.

· Base salary: €25,000.

· Training: fully onsite for 6 weeks for all successful candidates.

​If you’re seeking a fulfilling career where your talents are valued and your ideas are welcomed, please send your CV in response to this job posting, or email hi@flexiforce.ie.

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent.

Job Type: Full-time

Salary: €25,000.00 per year

Benefits:

  • Company events
  • On-site parking
  • Sick pay
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

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