FlexiForce Recruitment is currently seeking a motivated and detail-oriented IT Support Technician to assist with a Windows 10 to Windows 11 upgrade project within a busy manufacturing environment. This is an excellent opportunity for an early-career IT professional to gain hands-on project experience while supporting critical IT service delivery.
Working as part of a wider IT team, you will provide on-site technical support to ensure a smooth transition with minimal disruption to end users and daily operations.
Key Responsibilities
- Provide on-site technical support for a Windows 10 to Windows 11 upgrade project
- Assist with preparing, configuring, imaging, and deploying new or upgraded devices
- Troubleshoot hardware, software, and peripheral issues during the upgrade process
- Log, update, and track support requests using the client’s IT service management / ticketing system
- Liaise directly with end users to provide guidance and resolve technical queries efficiently
- Collaborate with the wider IT team to ensure upgrades are completed on schedule
- Follow IT security, compliance, and data protection best practices throughout all tasks
- Support general IT service delivery and desktop support activities as required
Key Requirements
- 1–2 years’ experience in a desktop support, helpdesk, or IT technician role (internships or placements also considered)
- Good working knowledge of Windows operating systems, particularly Windows 10 and Windows 11
- Ability to troubleshoot common hardware, software, and peripheral issues
- Strong communication and interpersonal skills with the ability to support users in a busy operational environment
- High level of attention to detail with a structured and methodical approach to tasks
- Willingness and flexibility to work fully on-site within a manufacturing environment
Desirable Skills & Experience
- CompTIA A+ or similar entry-level IT certification
- Previous experience supporting IT upgrade, migration, or deployment projects
- Familiarity with ITIL principles or IT service management / ticketing systems
For immediate consideration for this position please email CV amy@flexiforce.ie
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