ICT support technician

  • Temporary
  • Naas

Flexiforce, a Hartley People Company are recruiting for an ICT support technician for our client in Naas, Co Kildare. This is an exciting opportunity for anyone who has experience in a similar role or just graduated, looking to progress their career and are based in the Kildare area.

35 hour working week.

Key Responsibilities:

  • Participate in projects as required to facilitate improvements to business processes and/or infrastructure.
  • Support IT Technicians for complex support problems ensuring that issues are escalated appropriately and in a timely manner to managed service providers.
  • Investigate, diagnose and resolve smaller windows issues such as password reset.
  • Working with internal IT, following ICT policies, guidelines and standards to ensure the best possible standard is met.
  • Working with internal IT, senior management, national IT Groups and Managed Service Providers.
  • User Account management in Active Directory, Office 365, Microsoft Azure Active Directory.
  • Administration of ICT documentation.
  • Providing Technical Support to users across multiple sites via CRM ticketing system.
  • Resolving basic queries on Microsoft products: Windows 10, 11, Office 2016, Office 2019 and Office 365

Requirements:

  • Have a third level qualification in either ICT, Computer Science, or a related discipline at Level 7 or higher on the National Framework of Qualifications.
  • Microsoft and Cisco Certifications advantageous.
  • Experience in an ICT role desirable.
  • Be proficient in Microsoft products: Windows 10, 11, Office 2016, Office 2019 and Office 365.
  • Customer service experience desirable.
  • Good problem solving and multi-tasking capabilities.
  • Be self-motivating, flexible and results focused.
  • Excellent organisational, communication (oral and written), and interpersonal skills.

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent

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