Customer Service Representative

Are you a people person who thrives in a fast-paced environment?

 

Flexiforcea Hartley People company, are working in partnership with their client Virgin Media to recruit multiple Customer Service Representatives to join their growing team in their Limerick Contact Centre. These positions vary across multiple departments.

 

Please note that this is not a fully remote position.

 

Why Virgin Media? Virgin Media’s values of being BOLD, TOGETHER, and STRAIGHT UP reflect a work environment that encourages resilience, innovation, and a focus on quality. The key principle to their success lies in building connections that matter. At Virgin Media, productivity thrives in its workplace culture because individuals work together, embrace a methodical approach, and are unafraid to go beyond their roles to make a difference.  If you’re looking for a place that values strong relationships and cares about quality, look no further than Virgin Media.

 

The Role & Responsibilities:

  • Proactively engage with customers to resolve issues and minimise disruptions.
  • Demonstrate excellent customer service in a fast-paced environment.
  • Contribute to team performance through weekly meetings.
  • Handle cancellation, sales, and house move requests.
  • Meet weekly targets and positively contribute to team dynamics.

The Person:

  • Previous customer service experience
  • Excellent communicator who cares about quality and enjoys getting to the heart of the matter.
  • Excels in working as part of a team, and independently.
  • IT proficiency (essential).

Further Information:

  • Hours of work: 9am to 5:30pm (mostly)
  • Work schedule: Monday to Friday, with one Saturday required per month.
  • Base salary: €25,000
  • Training: fully onsite for 12 weeks for all successful candidates.

For immediate consideration please send your CV in response to this job posting. 

Flexiforce – A Hartley People Company work to the highest ethical standards within our industry, and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent

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