Customer Support Agent

Flexiforce– a Hartley People company, are working in partnership with Virgin Media to recruit a Customer Support  Agent to join their team in Limerick.

 

Why Virgin Media? Virgin Media has fostered a vibrant and welcoming atmosphere where productivity thrives. Central to their accomplishments is their unwavering belief in their mission. Their dynamic environment is ideal for those adaptable in their approach; where thinking beyond job boundaries is not only encouraged but celebrated. The entrepreneurial spirit that propelled them in the beginning still animates their culture today.

 

Key Responsibilities:

  • Proactively engage with customers to resolve issues and minimize disruptions.
  • Demonstrate excellent customer service in a fast-paced environment.
  • Contribute to team performance through weekly meetings.
  • Handle cancellation, sales and house move requests.
  • Meet weekly targets and positively contribute to team dynamics.

 

Key Requirements:

  • Previous experience in customer service position.
  • Minimum 5MB Broadband to support hybrid working- essential.
  • Strong problem solving skills and attention to detail.
  • IT proficiency- essential.

 

Further Information:

  • Hybrid working model after successful training period- one week in office and one week from home.
  • Hours of work: rostered between 9am- 9pm.
  • Work schedule: Monday -Friday, with one Saturday required per month.
  • Base salary: €25,000.
  • Training: fully onsite for 6 weeks for all successful candidates.

​If you’re seeking a fulfilling career where your talents are valued and your ideas are welcomed, please send your CV in response to this job posting, or email hi@flexiforce.ie.

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence and we guarantee that your CV will not be sent to any of our clients without your prior consent

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