Customer Service Advisor

Flexiforce, A Hartley People Company are recruiting a Customer Service Advisor for a temporary contract based in Waterford City. This is an exciting opportunity for the ideal candidate who has experience in a similar role. In this role, you will be an essential part of a dynamic group comprising 6 staff members, including 3 sales professionals and 3 service experts.

Key Responsibilities: 

  • Ensure seamless communication and coordination between Service Engineers and valued customers to address and resolve any issues they may encounter.
  • Handling a high volume of daily interactions, you will be adept at managing approximately 70-80 calls and emails.
  • Your expertise will be crucial in efficiently managing all service and repair calls from end-users, providing expert guidance and support throughout the process.
  • Additionally, you will be responsible for verifying warranty coverage for products and facilitating the necessary actions accordingly.
  • A key aspect of this role involves effectively loading service calls into the system and raising purchase orders for essential spare parts.
  • Your strong organizational skills and attention to detail will play a vital role in ensuring all processes run smoothly and efficiently.
  • Occasionally, you may need to navigate challenging situations with irate customers, especially when service or repair is delayed due to issues with spare parts, including those related to Brexit. Your ability to remain composed and empathetic during such interactions will be crucial in turning these situations around positively.
  • Reporting directly to the Service Manager, you will have the opportunity to collaborate with a supportive and experienced team.

Key Requirements: 

  • Proficient IT user skills to handle various systems and tools effectively.
  • Exceptional communication skills to effectively manage customer expectations, address issues, and handle complaints professionally.
  • A technical aptitude would be a significant advantage, enabling you to grasp product intricacies and provide more comprehensive support.

Hartley People Recruitment work to the highest ethical standards within our industry and we value the trust that you place in us when you send your CV. We can provide a full consultation in confidence, and we guarantee that your CV will not be sent to any of our clients without your prior consent

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